Returns Policy

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Returns Policy

We are pleased to offer a no quibble refund policy. If the goods are found to be unsuitable for any reason we promise to offer you a replacement or refund at your discretion. Goods must be returned with a copy of your invoice.

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

So, if you are replacing an existing item and collecting the new one from our warehouse, we will take your old one to be responsibly recycled for free.

Alternatively, if you are ordering for home delivery, please call us on 01622 716688 within 28 days from the date of your order and we will issue you with a WEEE Returns Number and details of where to send your old item for recycling.

Please note that this scheme applies to “Like for Like” replacements only e.g. one HDMI cable for another. We regret that we cannot accept products for recycling that are dissimilar from those ordered.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.